Refund & Returns Policy

Last updated: May 27, 2025

At 1pick.store, we are committed to providing high-quality candles for home decor. If for any reason you are not completely satisfied with your purchase, we offer a comprehensive refunds and returns policy to ensure a fair and easy process for our customers.

1. Returns Policy
Eligibility for Returns
  • Products must be unused, in the same condition that you received them, and in the original packaging.
  • Returns must be initiated within 30 days of the delivery date.
Non-Returnable Items
  • Custom or personalized orders
  • Sale or clearance items
  • Gift cards
2. Initiating a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at [email protected] with your order number, details of the product you wish to return, and the reason for the return.
  2. Return Authorization: Our customer support team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item.
  3. Packaging: Pack the item securely in its original packaging and include the RMA number.
  4. Shipping: Ship the item to the address provided by our customer support team. We recommend using a trackable shipping method.
3. Return Shipping Costs
  • Customer Responsibility: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • Damaged or Defective Products: If the return is due to an error on our part (e.g., you received a defective or incorrect item), we will cover the return shipping costs.
4. Refunds Policy
Processing Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund:

  • Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days.
  • Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error).
Non-Refundable Items

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (unless the return is due to our error).

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected] with your order number and details of the issue.

6. Late or Missing Refunds

If you haven’t received a refund within the specified time frame:

  1. Check Your Account: First check your bank account again.
  2. Contact Your Bank: Contact your credit card company, as it may take some time before your refund is officially posted.
  3. Contact Us: If you’ve done all of this and you still have not received your refund, please contact us at [email protected].
7. Contact Information

If you have any questions about our refunds and returns policy, please contact our customer support team:

We are committed to providing excellent customer service and will do our best to address any concerns you may have.